Terms of Service

Last updated: January 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether as an individual or on behalf of an organization) and ANDEXA ("Company," "we," "us," or "our") governing your access to and use of the ANDEXA platform and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Description of Services

ANDEXA provides a sovereign AI analytics platform designed for enterprise deployment. Our services include:

  • On-premises AI analytics software deployment
  • Natural language query interface for data analysis
  • Data connector integrations (Excel, SQL, Oracle, CRM, ERP, APIs)
  • Role-based access control and security features
  • Implementation support and training
  • Ongoing software updates and technical support

3. Eligibility

Our services are intended for use by businesses and organizations. To use our services, you must:

  • Be at least 18 years of age
  • Have the authority to bind your organization to these Terms
  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials

4. License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to:

  • Install and use the ANDEXA software on your designated infrastructure
  • Access and use the platform features as specified in your subscription agreement
  • Permit authorized users within your organization to access the platform

This license does not include the right to sublicense, modify, reverse engineer, or create derivative works of the ANDEXA software.

5. Acceptable Use Policy

You agree not to use our services to:

  • Violate any applicable laws or regulations of the Kingdom of Saudi Arabia
  • Infringe upon the intellectual property rights of others
  • Transmit malicious code, viruses, or harmful content
  • Attempt unauthorized access to systems or data
  • Interfere with the proper functioning of the platform
  • Share access credentials with unauthorized parties
  • Use the platform for illegal surveillance or privacy violations
  • Process data in violation of applicable data protection laws

6. Your Data and Data Sovereignty

6.1 Ownership

You retain all ownership rights to your organizational data. ANDEXA does not claim any ownership interest in your data processed through the platform.

6.2 On-Premises Deployment

The ANDEXA platform is deployed within your infrastructure. Your data remains under your control and never leaves your facility. We do not have access to your organizational data.

6.3 Data Security

You are responsible for implementing appropriate security measures within your infrastructure to protect your data. We provide security features within the platform, but overall data security is a shared responsibility.

7. Intellectual Property

The ANDEXA platform, including its software, documentation, trademarks, and all related intellectual property, remains the exclusive property of ANDEXA. These Terms do not transfer any intellectual property rights to you.

8. Payment Terms

  • Fees are specified in your subscription agreement
  • Payments are due according to the agreed payment schedule
  • All fees are non-refundable unless otherwise specified
  • We reserve the right to suspend services for non-payment
  • Prices are subject to change with 60 days written notice

9. Service Level and Support

We will provide support services as specified in your subscription agreement. Implementation timelines, response times, and support availability are detailed in the service level agreement (SLA) applicable to your subscription tier.

10. Warranties and Disclaimers

10.1 Limited Warranty

We warrant that the ANDEXA platform will perform substantially in accordance with the documentation under normal use. This warranty does not apply to issues caused by modifications, misuse, or third-party software.

10.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim
  • We are not liable for data loss resulting from factors outside our control

12. Indemnification

You agree to indemnify and hold harmless ANDEXA from any claims, damages, or expenses arising from:

  • Your use of the services
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your organizational data or content

13. Term and Termination

13.1 Term

These Terms remain in effect for the duration of your subscription agreement.

13.2 Termination for Cause

Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice.

13.3 Effect of Termination

Upon termination, your license to use the platform ends. You must cease all use and remove the software from your systems. You retain ownership of your data.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Riyadh, Kingdom of Saudi Arabia.

14.3 Dispute Resolution

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation for a period of thirty (30) days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with your subscription agreement, constitute the entire agreement between you and ANDEXA regarding the services.

15.2 Amendments

We may modify these Terms at any time. Material changes will be communicated with at least thirty (30) days notice. Continued use after changes take effect constitutes acceptance.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Information

For questions about these Terms, contact us at:

ANDEXA Legal Department
Email: legal@andexa.ai
Address: Riyadh, Kingdom of Saudi Arabia